STS Global Contact Center Solutions delivers Technologies and Smart Application solutions that enable the creation of a consistent and intelligent experience across all media channels to your end customers.
STS provides solutions within the Global Contact  Center that:
  • Deliver more customer focused service automation through Smart Applications for proactive and personalized solutions in all customer channels, bringing it all together within the business’ centralized service hub, the Contact Center
  • Maximize your call routing abilities through flexible solutions that deliver personalized and efficient service to customers connecting their call to the least busy agent, the first available agent, and the agent with the skills that best match the individual need
  • Virtual Call Routing solutions that allows businesses to maximize resource utilization across all locations
  • Deliver Agent Desktop solutions that encompass applications, soft phone, and tools to allow agents to function efficiently and intelligently while they service the customer
  • Provide automated smart Work Distribution and Workforce Management solutions
  • Implement automation across multiple media channels such as web, mobile, chat, and email allowing power users to do business at fast paced rates without having to speak directly an agent
  • Leverage existing legacy infrastructures and open standards environments through integration points easing the need for expensive rip and replace plans for networks and telephony solutions
  • Provide resource management and scheduling solutions
  • Power up the solutions through detailed reporting and analytics required to support a 360 degree view of the customer profile information for personalized servicing
  • Transform Applications through use of STS' CCSAM open standards transformation modules
  • Deploy solutions in the Cloud, on premise, or in a hybrid model of Cloud and on premise.
  • Solutions can be delivered in the Cloud, on premise, or in a hybrid model of Cloud and on premise.
  • STS provides full project life-cycle services and post deployment support for all delivered solutions

Support full project life-cycle services and post deployment care for all delivered solutions STS offers a variety of engagement models including Fixed Bid project based, long term dedicated teams in Work-Along-Side project team augmentation, Time and Materials, Pre-paid Block of Hours, Managed Service, Retained Resource, and Ongoing 24x7 Support. Matching the engagement model to the client's needs lowers our clients' cost experience, improves management control and visibility, and provides for flexibility and scope adjustment as conditions and schedules change.

STS specializes in legacy, advanced, and evolving Contact Center Solutions and can act as a systems integrator across diverse environments. Some key specialties include but are not limited to:
  • Legacy and New Generation Contact Center Solutions: Cisco, Oracle, HP, Avaya, Aspect, Holly, and Genesys
  • Mobile Applications
  • Multi-Media channel applications and integration for web, mobile, chat, and email
  • Contact Center Consulting and Transformations
  • Global Support & Maintenance