Logistics Services:
  • Depot repair, advance exchange, staging & configuration management, asset disposal
  • Logistics support services including inventory planning, replenishment, procurement, field logistics support
  • Access to STS Support and Solution Centers (SSC) or with ISO certified logistics and repair facilities Globally
Logistics Services Description
Repair Services Depot repair services and refurbishment
Warehousing and Inventory Management Receipt of inventory, warehousing and product shipment; warehousing of critical system components for emergency service use
Advance Exchange Shipment of product to site and return of defective equipment
Staging and Configuration Stage and test new equipment and custom application loads and functionality
Logistics Support Services Inventory planning, replenishment and management, procurement, field logistics support
Warranty Management Centralized coordination of OEM warranty related activities including collection and storage for returned equipment
Product Recall Single point of contact for logistics, repair and call center needs for OEM recalls
Test and Screen Evaluation of end user returned equipment
Refresh Programs Update or upgrade of existing equipment
Asset Disposition/End of Life Disposal, data destruction of hardware or software, EPA certification, End of Life

STS Technology Service and Support differentiators:

  • Commitment to our customers’ business results
  • Structured client engagement process
  • Service Level Agreements customized and priced to client requirements
  • Dedicated Engineering resources
  • Single Point of Contact
  • Depth and breadth of supported technologies
  • Geographic coverage across six continents
  • Experienced services provider with strong OEM relationships
  • Customer Retention and loyalty