Onsite Services:
  • Designed to help customers cost-effectively maintain and service their data center, desktop, networking communications and specialty OEM equipment
  • Full maintenance, labor-only maintenance, backline-only support, IMACs, desk side support, deployments, warranty/post-warranty support
  • Smart hands technical resources, in the right place, at the right time to augment your existing organization or to provide you a turn-key solution for your entire field service requirement.
  • Access to secure same day and next day part stocking locations globally
Onsite Services Description
Data Center Maintenance Full support, labor-only maintenance, smart hands or backline-only support, data center moves, adds, changes
Deployments Installations, moves, adds, changes, disposal
Communications and Network Maintenance Support services for VoIP, Hybrid VoIP, PBX’s, KSU’s, VPN, digital and VoIP phone sets, hubs, routers, switches, and security products
Operating System Support Deskside support, OS troubleshooting
Back Line Support Technical support, training, spare parts, diagnostic & remote monitoring
Asset Management Physical site audit, equipment validation and feature information
Specialty Equipment Services Biometrics, Access Control and Embedded Technology Services

STS Technology Service and Support differentiators:

  • Commitment to our customers’ business results
  • Structured client engagement process
  • Service Level Agreements customized and priced to client requirements
  • Dedicated Engineering resources
  • Single Point of Contact
  • Depth and breadth of supported technologies
  • Geographic coverage across six continents
  • Experienced services provider with strong OEM relationships
  • Customer Retention and loyalty