Remote Services:
  • Cost-effective Tier 1-3 technical support
  • Single point of contact for triage, diagnostics, and resolution of hardware and software technical inquiries
  • 24x7 availability including Service request
Remote Services Description
Service Desk 24x7 management of service requests, multilingual capabilities
Locations Four Service Desks: San Jose, CA; Research Triangle Park, NC; Mumbai, India, Brussels, Belgium; Sofia, Bulgaria (Software)
Managed Desktop Services Remote support - Level 1, 2 and 3, tracking & reporting
Technical Service Desk Single point of contact for the triage, diagnostics and resolution of hardware and software technical inquiries
Asset Management Discovery of networked devices and periodic validation & reporting
Operating System Support Technical support, OS troubleshooting, system performance analysis
System Monitoring Monitor network devices and communication systems. Collection of system data, major and minor alarms

STS Technology Service and Support differentiators:

  • Commitment to our customers' business results
  • Structured client engagement process
  • Service Level Agreements customized and priced to client requirements
  • Dedicated Engineering resources
  • Single Point of Contact
  • Depth and breadth of supported technologies
  • Geographic coverage across six continents
  • Experienced services provider with strong OEM relationships
  • Customer Retention and loyalty